Enter your Username and Password in the “Login” section on our website www.chatsim.com

Go to “Forgot Password” in the "Login" section on our website www.chatsim.com

No, if you renew the annual plan.

You can renew your ChatSim in your Private Area.

The 12 months start from the date of activation.

The activation and expiry dates are shown in your Private Area under "Sim Usage."

You can find this information by logging in to your Private Area on our website www.chatsim.com.

Yes, all you need is a multimedia recharge.

Yes, it is used in both cases if you are in unlimited conditions.

Yes, they are used in both cases.

Calls with WhatsApp use about 0.5 MB/min.

Your ChatSim must be activated within 12 (twelve) months from the date of order payment.

Yes, it works on all unlocked smartphones save for their inherent limits.

It means a smartphone free from blocks set by phone operators.

ChatSim does not work.

No, ChatSim works on all unlocked smartphones save for their inherent limits. For more details see the manual of your smartphone and/or contact the manufacturer’s customer service.

No, you need to insert your ChatSim in the first slot.

ChatSim is not compatible with BlackBerry's BIS and BES Services.

Make sure that the smartphone you have inserted your ChatSim in is not blocked. Once you have done this check, we recommend inserting the SIM card in another smartphone to make sure that the problem is not due to the smartphone. If the problem persists, send us an e-mail describing the problem and a screenshot of the message that appears on the smartphone.

We recommend that you ask for information with the same e-mail address used at the time of purchase because it is your customer ID.

It depends on the type of shipping you chose at the time of purchase:
- If you selected Express Mail, the estimated shipping time is 5 to 20 business days. This type of shipping cannot be tracked;
- If you selected Registered Priority Mail, the estimated shipping time is 5 to 15 business days. If the shipping address is to Italy, the invoice will specify the Registered Priority Mail number you can use to track your delivery on www.posteitaliane/cercaspedizione.it. If the shipping address is to a foreign country, go to a local Post Office with the Registered Priority Mail number specified in the invoice and check the delivery status;
- If you selected Express Courier, the estimated delivery time is 2 to 3 business days. To keep track of your delivery, click the link you received by e-mail from our courier with the tracking code of your delivery.

No, express couriers do not deliver to P.O. Boxes. If you wish to receive your ChatSim at your P.O. Box address, we recommend selecting either Express Mail or Registered Priority Mail.

Yes, we can deliver to any address. Please note that an additional 5/10 days may be needed to reach some destinations. Delays may also be caused by customs clearance. Make sure to be present at the time of delivery considering the foregoing, since the delivery time indicated on our website does not take account of these delays that are not subject to our control.

We cannot guarantee that the order will be delivered on a day you specified, since there can be delays in delivery due to several reasons: sometimes some destinations are difficult to reach and require even 5/10 extra days compared to those indicated on our website; other times the delay may also depend on customs clearance. In this case, it is not possible to estimate how long it takes. The delivery time indicated on our website does not take into account these delays that are not under our control.

The delay in delivery can be due to several reasons. Sometimes some destinations are difficult to reach and require an extra 5 to 10 days compared to the time indicated on our website (the time we indicate is the standard time declared by the Postal Service and Couriers). Sometimes delays can depend on customs clearance and we are unable to estimate the time required in these cases. We suggest that you wait an extra 10 business days to pass from the estimated delivery date before a report for failed delivery of your order.

It depends on the type of shipping you choose when placing your order.

Unfortunately, we do not have this information. The delivery time indicated on our website does not take into account this delay that is not under our control.

At the online store on our website www.chatsim.com or at an authorized dealer.

To recharge your ChatSim, go to www.chatsim.com and fill out the form under “Recharge”.

No, ChatSim has its own number and you cannot associate another number to it.

No, it is not possible.

ChatSim is “all-in-one” so it comes in all available formats (regular, micro, and nano).

Yes, it is safe and guarantees the highest levels of security.

No, you cannot make phone calls and exchange SMS messages. You can receive configuration SMS messages for apps and make VoIP calls only with apps that allow it.

No, it is not possible.

It depends on customs in the country you live in.

Customs depend on the total amount of the invoice.

Your ChatSim does not work at sea because it needs to connect to a telephone operator. Near the coast your ChatSim might work because it might be able to connect to a local operator (it depends on the power and quality of the signal).

No, ChatSim can only be registered by a Private user at present.

Yes, you can use ChatSim for encrypted messaging apps.